Refund & Cancellation Policy – NTRhiring.com

Company / Brand Name: NTR Hiring Services
Website: https://www.ntrhiring.com
Email: info@ntrhiring.com
Phone: +91-9717320793

Last Updated: January 2026

---

At NTR Hiring Services, we aim to deliver high-quality job consultancy, resume services, candidate sourcing, and employer hiring solutions. This Refund & Cancellation Policy explains how refunds and cancellations are handled for all services purchased through our website.

---

1. General Policy

• Our services involve digital delivery, consultancy, and human effort.

• Users are requested to carefully review service details and this policy before making any purchase.

• By purchasing any service on our website, you agree to this Refund & Cancellation Policy.

---

2. Refund Policy for Candidates (Job Seekers)

A. Resume Services / Profile Optimization

• Once a resume order is placed and work has started, no refund will be provided.

• If work has not started, cancellation may be requested within 2 hours of purchase.

B. Job Consultancy / Career Guidance Services

• These services are non-refundable, as they involve expert time, consultation, and personalized guidance.

C. Subscription or Value Packs

• If you purchase any plan that includes multiple services, no refund will be issued once the plan is activated.

📌 Important Note:
NTR Hiring Services does not guarantee job placement. Services are provided on a best-effort and professional basis only.

---

3. Refund Policy for Employers

A. Candidate Sourcing Plans

• Once candidate profiles have been shared or sourcing activity has started, refunds are not allowed.

• If work has not started, cancellation may be requested within 2 hours of payment.

B. Hiring Packages / Employer Subscription Plans

• These plans are non-refundable, as internal processes and resources are allocated immediately after activation.

---

4. Payment Gateway Charges

• If a refund is approved in exceptional cases, payment gateway charges are non-refundable.

• The refunded amount will be processed after deducting applicable gateway fees.

---

5. Cancellation Policy

A. Cancellation by Customer

• Cancellation requests must be sent via email to info@ntrhiring.com.

• Cancellation is only possible before work has started.

• Once service execution begins, cancellation will not be accepted.

B. Cancellation by NTR Hiring Services

We reserve the right to cancel an order in cases such as:

• Incorrect or incomplete information provided by the customer

• Technical or system issues

• Incomplete or failed payments

• Service unavailability

In such cases, a full or partial refund may be processed depending on the situation.

---

6. Refund Processing Time

If a refund is approved:

• Processing time: 7–10 working days

• Refund will be credited to the original payment method used during purchase

---

7. No-Refund Conditions

Refunds will not be issued in the following cases:

• Change of mind after purchase

• Dissatisfaction after service delivery

• Delays caused due to missing documents, incomplete details, or delayed responses from the customer

• Job placement not achieved

• Resume or consultancy results not meeting expectations

• Employer not receiving the desired number of candidates

• Misuse or violation of service terms

---

8. Service Delivery Timeline

Estimated timelines (may vary):

• Resume services: 2–4 working days

• Consultancy services: As per scheduled booking

• Candidate sourcing: As per project scope and timeline

Delays may occur due to public holidays, high demand, or dependency on client inputs.

---

9. Contact for Refund Queries

For any refund or cancellation-related questions, please contact:

NTR Hiring Services
📧 Email: info@ntrhiring.com
📞 Phone: +91-9717320793
🌐 Website: https://www.ntrhiring.com